Chandigarh, June 19--The Chandigarh State Transport Authority (STA) is taking sure and steady steps on the road to having single-window system on the lines of the Registering and licensing branch. The objective is to make things convenient and faster for the people by computerizing and bringing under single window the 11-odd services being rendered, and eradicating the non-value adding processes that act as speed-breakers on the service.
A detailed proposal to this effect has been sent to the Chandigarh Administration and approval is awaited. Disclosing this here today, Mrs Vandana Disodia, Secretary, STA, said, "We hope to have the computerized single-window system in place by August-end, 2009. The civil work is nearing completion and computers have been arranged. The department also plans to provide ramps for the disabled and adequate parking and sitting arrangement for the public. The building will be totally air-conditioned and a generator set will also be in place to provide for failure of electricity", she disclosed.
The proposal draws strength and outlines from a study conducted by Pricewaterhouse Coopers which assessed that the STA needs to use information technology and should avail itself of the benefits of information and communication tools to bring about paper-free office culture and render efficient service delivery. Improved process flows that are customer-centric and help minimize human intervention, are required to fill the gaps and ensure timelines and effectiveness of service and delivery channels.
Proposed to be implemented in a phased manner, the project has been divided into three phases—conceptualization, business case development and project implementation.
The move gets impetus from the National e-Governance Plan (NeGP) which aims at creating a citizen-centric environment for governance. The Planning Commission has also allocated funds as additional central assistance to all the States and UTs for assessing their capacity building needs and for preparing e-Governance and capacity building roadmaps.
"In keeping with the guidelines issued by the Central Government, a detailed project report has been prepared on the current level of computerization in the department, processes to be computerized, broad level of process changes, technology, solutions, project plan and total cost of the project," said Disodia.
Mr. Sanjay Kumar FS cum IT Secretary stated that the Chandigarh Administration has taken several initiatives for modernizing service delivery in tune with the NeGP. The e-Governance roadmaps of the administration have identified eleven priority sectors as mission mode projects and enabled to provide efficient services to the public.
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By : News Team
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